Improving the exterior of your home is an exciting opportunity for many homeowners. Who you choose to do the inspection, repair, or replacements can heavily influence the amount you pay and how satisfied you are with the results.
With so many companies to choose from, figuring out who will do the best job for the right price can be difficult. From price points to insurances, warranties, and customer service, multiple factors should be considered before choosing your company.
We’ve put together 8 questions to ask your potential exteriors company to help you determine if they’re the right company for you.
Are They Insured?
Protection for your home against damages is extremely important. You should ask your exteriors company for proof of public liability insurance and workers compensation insurance.
Services like roofing repairs and installations are especially dangerous jobs. The liability insurance protects against damages during installation, and the worker’s compensation protects you against being liable if a contractor gets injured while working on your property.
Are They Experienced?
Nothing beats experience when it comes to choosing a home exteriors company. While newer companies are still valid, they need to better prove their ability to do the job right.
A company backed by years or decades of experience has proven they offer the right products and services required to do the job right the first time.
Do They Have References & Reviews?
Word of mouth is king in the home improvement industry. The internet and personal references provide a wealth of information needed to make an informed decision on an exteriors company. Do they have a good google star rating? Do they have only a few reviews or hundreds? What do people say about their strengths and weaknesses?
Ask the company for specific references including names and numbers they can call or address they can go to and see the results for themselves. A personal reference or seeing the results with your own eyes goes a long way towards peace of mind knowing the company you’re hiring will do a good job.
What Is Their Warranty?
Companies generally provide two types of warranties. A manufacturer’s warranty protecting against defects on the products, and a workmanship warranty that protects against problems with the installation.
The warranty is a measure of the company’s confidence in its products and workmanship. If a company cannot back itself up with a strong warranty, then you may want to think twice about hiring them.
How Is Their Customer Service?
An often-overlooked factor to consider is how a company deals with customer complaints, customer inquiries, and if they address these in a timely and professional manner. Depending on the nature of the work, you may want to be more or less involved in the process. Good communication, availability, and professionalism can make a huge difference in your overall satisfaction.
Are Their Workers Employees Or Subcontractors?
Most well-established exterior companies have their own employees and a team of experienced and verified workers. Make sure that the company you hire isn’t sub-contracting to other workers in order to save themselves a bit of time and money.
What Services Are They Experienced In?
Sometimes a company will promise anything service a customer asks for. It’s important to double-check and prove that they are experienced in each specific service they are offering to provide. For example, an exteriors company may be experienced with vinyl siding, but not experienced at all with stone. Or they may be competent with installing asphalt shingles, but not metal roofing.
Make sure to ask about the specific materials and products they use and verify they have the tools and experience to do the job well.
What Are Their Costs?
The price point of your job is obviously an important consideration. It’s best to get a few quotes to compare both products and cost. If you see huge price differences between quotes, this is a good opportunity to do some further digging.
Ask the companies why their prices are what they are. Why are they so much cheaper or so much more expensive than their competitors.
Price-points too low are not always great as you generally get what you pay for. But you also want to make sure the company you choose doesn’t price gauging you because they know you’re not looking around.
If the company can’t give you a good answer why they’re priced higher or lower than the competition, that’s a red flag.
Have home exteriors repair or replacement needs? At Del’s Exteriors, we’re proud to offer you a free and no-obligation assessment of your home. We’re happy to answer all of your questions and provide you with quality workmanship and great customer service.